Summer's finally here, which means weekends at the lake, evenings on the little league field, barbecuing on the porch, and countless other activities that make routine cleaning inconvenient. Enter Homejoy, a new online cleaning service that pairs you with professional cleaners in 90 seconds or less. Mpls.St.Paul Home spoke with Homejoy's cleaning expert Marlo Stuve—who happens to be a St. Paul native—about Homejoy's perks, tips, and how it's been a quick success across the U.S. and here in the Twin Cities.
Mpls.St.Paul Home: Tell us how Homejoy started.
Marlo Stuve: Homejoy was founded last year in San Francisco by people who wanted convenient cleanings from professional cleaners, but found it was hard to find. The founders are actually brother and sister, and they were working in different business but both had software program experience and thought, 'We really think we can bring this together. There are a lot of professional cleaners who want to clean more home and who have the professional skill-set, and there are people who want easy, affordable cleaning.' So, they started Homejoy, a website which matches cleaners already working in the area with people needing the service in under 90 seconds.
MSP: How does Homejoy ensure high quality cleanings if your cleaners are professionals trained elsewhere before joining Homejoy?
MS: All of our cleaners have an initial phone screening, then they have an interview in person followed by a pretty rigorous testing process. So although they are all independent contractors, with us we make sure that they understand the standards of Homejoy clients expect. Then, after cleaning is done, the clients receive a text and email asking for a rating, 1- 5. We ask for tips, requests, and if they are satisfied. The majority of our cleanings get feedback, often in a text message. Homejoy's CEO reads every review. He’s really in touch, he even cleans. We all clean. We all go through the testing process, even our engineers! We have a very high standard of cleaning.
MSP: Wow, everyone cleans, that's very unique. What else differentiates Homejoy from other cleaning services?
MS: Well, I used Homejoy myself actually before joining the team. From the customer side, you can book your service in under 90 seconds and you are automatically matched with someone in your area. Then, you get a confirmation email, picture and biography of the cleaning person, so you really get to know the cleaning professional coming into your home. I learned that one of my cleaners, Jamie, had a few kids at home and loved to spend weekends with them.
MSP: Before we let you go, do you have any fast and easy tips for parents out there adjusting to having kids on summer break?
MS: Yes! The advice I give to all parents is to make sure you have a strict routine, this is really important, and can include picking up. Kids as young as three years old can start helping around the home. I grew up cleaning my home, we did chores on Saturday. Give your child three or four things they are responsible for, and have a reward system that equates to a trip to the zoo, etc. so they won't terrorize your house on summer vacation. Children can put away their toys, but let us clean the tub.