Photo by Becca Sabot
Director of Nursing, Critical Care
University of Minnesota Health
Wherever there’s a hospital, there’s a business. And wherever there is a large staff, there is a director leading that staff. In the Twin Cities, where we’re nationally known for highly skilled, deeply committed health care workers, that staff is likely a pretty good one. “This town has been an amazing place to be a nurse,” Seymour says.
Today she directs multiple departments, leading nearly 150 critical care clinicians. “Process improvement was never a field I thought I’d move into,” she says. “Yet that’s what I do. I am in the weeds and I have a 30,000-foot view.”
What she’s looking for are really good ideas—innovations that merge improved patient care with efficiency. Seymour knows such ideas are out there. “Even as a staff nurse, I’d hear all the time, ‘Boy, this would sure work better if we did it this way . . .’” That’s one of the primary reasons she moved into management. “I knew there was a way to drive ideas forward.”
How? By listening, removing barriers, and giving her staff what they need to do their best, she says, all for the sake of better care.
“I actually started out owning a coffee shop, and sometimes there’s a lot of congruency,” Seymour says. “Even with my title, my office is next to bed number eight in the emergency department. I can still hear when someone needs a glass of water.”