Photo by Becca Sabot
Manager of Case Management
Hennepin County Medical Center
“Case Management” is a complicated set of words. Patients who need it have complex and chronic conditions—and they are those most likely to be re-admitted to hospitals. The high price of re-admission must be balanced with excellent care.
Enter Peterson, who manages 39 clinical coordinators. It’s a highly collaborative kind of nursing that intersects health care systems, multidisciplinary teams, social workers, families, and a patient’s own self-care. “We’re that navigator,” Peterson says. For case management nurses, “Our verbs change from ‘doing’ verbs to teaching and advocacy verbs.” How do you get to your therapy appointment? Who can help you get there? What will the therapy achieve?
You might say this is nursing in its most basic form. “Nurses are educated to look at the person as a whole. A social aspect is part of it, your family is part of it, the community you live in is a part of it. And we know that patients that are invested in their health and their plans of care are able to succeed better.
“We are helping to keep it real.”