Customer Service FAQ

Look below for answers to frequently asked questions.  You'll also find links to our Customer Care site, which connects you to your personal subscription account.  Customer Care allows you to make an address change, check the status of your account or tell us you missed an issue.

    How do I make an address change?
    How can I get in touch with you?
    When does my subscription expire?
    Does the expire date on my label indicate by subscription is paid?
    I missed an issue.  Can I get a replacement?
    My issue arrived in damaged condition.  Can I get it replaced?
    I'm getting two copies each month.  How can I stop the duplication?
   


How do I make an address change?
       [top]
It's easy to change it online using Customer Care or call 1-800-999-5589 for customer service.


How can I get in touch with you?       [top]
It's easy.  Just call 1-800-999-5589 to be connected directly to a customer service representative.  Manage your own account by clicking here for Customer Care.  Or send an email to customer service. 

When does my subscription expire?       [top]
Take a look at your magazine address label.  Below is a sample label that highlights your account number—the first 10 numbers above your name—and the expiration date that indicates the last issue you will receive.



Please note that magazine labels are printed in advance, so it can take several weeks before your label reflects a change.

Does the expire date in my label indicate my subscription is paid?       [top]
Not necessarily.  When we receive a renewal notice or a request for a new subscription, the expiration date is automatically extended or created.  This can happen before your payment arrives.

I missed an issue.  Can I get a replacement?       [top]
Absolutely, as long as we have copies available.  We time each issue to arrive by the first of the month. If you don't have a copy by the end of the first week, call us at 1-800-999-5589, contacting us via Customer Care, or sending an email

My issue arrive in damaged condition.  Can I get it replaced?
       [top]
Again, absolutely, as long as we have copies available.  Ask for a replacement by calling us at 1-800-999-5589, contacting us via Customer Care, or sending an email.

I'm getting two copies each month.  How can I stop the duplication?       [top]
We'll need the account numbers off both magazine labels in addition to the name and address they are being sent to.  Notify us by calling 1-800-999-5589, contact us via Customer Care, or sending an email.