There is also a side to our new chief that is wary of the limelight. She is a cop, after all. “You know how we are,” she says. “We don’t like being on TV.” But in August of 1990, her commanding officer asked Harteau and her partner if they would volunteer for the FOX television show Cops. The show was filming in the Twin Cities early in its second season, producing an episode featuring female police officers. “Even in 1990 there weren’t a lot of female partnerships,” Harteau says. They filmed Keegel and Harteau responding to typical calls as they worked the 7 pm to 3 am “power shift.”
The duo had been on-the-job partners for a couple of years and had really found their groove within the Third Precinct neighborhood. “We were both good cop,” Harteau says. “We were both empathetic and tough. I will say I was a little more willing to let somebody off with a warning.” The show captured the good-cop-and-good-cop vibe of their working relationship and also showed footage of the two of them having fun after hours. “Holly was playing keyboards and I was playing drums,” she says. “I had just bought a drum kit and we were goofing off. They asked us to show a personal side.”
“A good cop can turn on compassion when you need to but also KNOW how to take care of business. You know how to treat people fair but not equal.”
Harteau says the two of them got some pretty pervy fan mail from across the country. “ ‘I like your outfit.’ ‘I like your gloves,’ ” she says. “It was a little stalkerish.” But she laughs it off.
They also got razzed by their fellow cops. That wasn’t anything new, because it was happening all the time. And it was nothing to laugh off—it got ugly. Harteau grows uncomfortable when she talks about this segment of her career, even though she’s had to discuss it many times over the years and many, many, many times recently. It wasn’t just teasing over the star turn on Cops, or her and Keegel being dubbed “Cagney and Lacey.” Some of the male officers cut into Harteau and Keegel’s radio signal when they were calling for backup, and stolen property was planted in the glove compartment of their prowler.
Eventually Harteau and Keegel complained to Internal Affairs. When those complaints were ignored they went to the Equal Employment Opportunity Commission. The EEOC was able to mediate the situation to their satisfaction. The officers involved were reprimanded and policy changes were implemented.
“It’s a chapter I’ve pretty much closed,” Harteau says. “And I don’t remember many of the details, but there were changes in training and response to people’s complaints.” But you can tell the incident still bothers her, and she still finds the competition between the sexes unsettling. “I thought we were all on the same team,” she says. At the time, her fellow officers didn’t know that she and Keegel had fallen in love. “But people struggled with the fact that we weren’t dating them,” Harteau says. “I didn’t want to date a cop to begin with.”
Her romantic involvement with Keegel was a first on two fronts: first cop and first woman. “I had wonderful boyfriends before that, but I’m a strong person. And I think it takes a really strong, together person to tolerate me, frankly,” she says. “I fell in love with my best friend. I didn’t expect it, nor did she, but some people find their soulmate and some people don’t. We’re fortunate that way. But that added to our struggles and it ultimately made us stronger.”
Harteau and Keegel, who is now a sergeant in the department, are still together. In 1999, the two of them adopted a baby girl from Guatemala. “We’re both the mainstays of our families,” Harteau says. “Kind of the matriarchs. We have the longest relationship in our families.”
Harteau grew up in Duluth, and her birth father left her mother when she was 10. Her mom raised her and her two sisters on a teacher’s salary. Eventually her mom remarried. Harteau thinks her Chippewa heritage from her birth father’s side is important, but for the most part she grew up in a Scandinavian-Catholic household. “Both Holly and I were raised Catholic,” she says. “We had our daughter baptized, but we both struggle with the Catholic Church—I don’t think God would like to have people so judgmental.”
Just like the Native American thing and the woman thing, this is complicated territory and Harteau is wary about being placed in a box that she didn’t get to pick out. Yet she also seems aware of how she’s perceived and how the perception of all this identity stuff has shifted as she’s advanced upwards. In the city where she works and the political apparatus that nominated her, all of this is seen as an asset in a chief. She believes it’s an asset too. She’s a believer in diversity and community. She knows how to say the right thing. But she still seems slightly annoyed she won’t be recognized as just a good, smart cop until she gets even further beyond these boxes. “Outside of the fact that we’re both women,” she says, “we would be looked at as this great American couple.”
After you see Harteau on the job a few times, her ambition becomes palpable. But she isn’t one of these people who grew up wanting to be somebody in uniform. She was a 17-year-old Duluth Denfield graduate studying to be a medical secretary in Hibbing. “I wanted to be a singer,” she says. “But my mom said you have to have something to fall back on. That stuck with me.” But medical stenography was so b-o-r-r-ring.
So she trusted her gut and switched programs. She has a good gut. Thirty years later she’s in charge of a department with 850 officers who answer 400,000 calls a year. She has been promoted steadily from officer to sergeant to lieutenant. She has been appointed to inspector, to assistant chief, and now to chief of police. She went back to school in 2004 to get her bachelor’s degree and a master’s degree in 2006 from St. Mary’s University in Minneapolis. Now she’s on the faculty at St. Mary’s, where she teaches a course called “Demographic Influence on Policing.” She’s also an adjunct professor at Northwestern University in Illinois.
She wants the department she just took over to be a model for other departments in the state and the country. She’s obviously committed to constant education and seems comfortable with change in a way that seems unprecedented in a chief of police.
But in order to become a transformative chief who won’t disappoint all your rabid fans, you need a hit. What will be her first hit? Dolan left behind some trouble spots, but he didn’t leave a department in crisis. Crime is changing: Identity theft and other kinds of cyber fraud are on the rise, and human traffickers are targeting even younger and more vulnerable victims.
The new chief will have to deal with those. But the place she has the most opportunity to make change is with the workforce. The Minneapolis Police Department has an aging workforce, and Harteau plans to focus on finding the best and brightest to replace retiring officers. Under her watch, what a police officer will look like and sound like in Minneapolis could change dramatically. “Not too many years ago,” she says, “we identified talent based on size. Then it became based in training: making arrests, officer survival, handling critical incidents. That’s where we’re good. Where we miss the mark is community relations, public trust, all those service components.”
She wants to develop talent once she has it in the department, but she also wants to start identifying it even earlier externally, finding and recruiting officer candidates at a younger age, before college, before they run off and commit their lives to covering Pat Benatar songs.