Customer Service FAQ

Customer Service

Look below for answers to frequently asked questions.  You'll also find links to our Customer Care site, which connects you to your personal subscription account.  Customer Care allows you to make an address change, check the status of your account or tell us you missed an issue.

    How do I make an address change?
    How can I get in touch with you?
    When does my subscription expire?
    Does the expire date on my label indicate by subscription is paid?
    I missed an issue.  Can I get a replacement?
    My issue arrived in damaged condition.  Can I get it replaced?
    I'm getting two copies each month.  How can I stop the duplication?
    Are back issues of Mpls.St.Paul available for purchase?

How do I make an address change?
       [top]
You've got several options.  It's easy to change it online using Customer Care.  You also may write to us via email or at the address below.  Please include a magazine label (or the name and address your magazine is currently being mailed to) in addition to providing the new address.  Or call (612) 339-7571 during regular business hours or 1-800-999-5589 for extended hours.


How can I get in touch with you?       [top]
It's easy.  During regular business hours, 8:30 AM to 4:30 PM (CST), M-F, call the circulation department at (612) 339-7571.  For extended hours and weekends call 1-800-999-5589 to be connected directly to a customer service representative.  Manage your own account by clicking here for Customer Care.  Or send an email to customer service.  You may also write to us at the address below:

Mpls.St.Paul Magazine
Circulation Department
220 S 6th Street - Suite 500
Minneapolis, MN 55402

When does my subscription expire?       [top]
Take a look at your magazine address label.  Below is a sample label that highlights your account number—the first 10 numbers above your name—and the expiration date that indicates the last issue you will receive.



Please note that magazine labels are printed in advance, so it can take several weeks before your label reflects a change.

Does the expire date in my label indicate my subscription is paid?       [top]
Not necessarily.  When we receive a renewal notice or a request for a new subscription, the expiration date is automatically extended or created.  This can happen before your payment arrives.

I missed an issue.  Can I get a replacement?       [top]
Absolutely, as long as we have copies available.  We time each issue to arrive by the first of the month. If you don't have a copy by the end of the first week, call us at (612) 339-7571, contact us via Customer Care, send an email or write to the address above. 

My issue arrive in damaged condition.  Can I get it replaced?
       [top]
Again, absolutely, as long as we have copies available.  Ask for a replacement by calling us at (612) 339-7571, contacting us via Customer Care, sending an email or writing to the address above.

I'm getting two copies each month.  How can I stop the duplication?       [top]
We'll need the account numbers off both magazine labels in addition to the name and address they are being sent to.  Notify us by calling (612) 339-7571 or 1-800-999-5589, contact us via Customer Care, send an email or write to the address above.

Are back issues of Mpls.St.Paul available for purchase?       [top]
Yes, based on availability.  Back issues are $11.00 total or $14.50 for issues older than 18 months.  Prices include applicable tax as wells as shipping charges.  If you know the issue you are interested in, email or call circulation at (612) -339-7571 with a Visa or MasterCard or AMEX number.  Or you may send a check to:

Mpls.St.Paul Magazine
Circulation Department
220 S 6th Street - Suite 500
Minneapolis, MN 55402

If you need assistance researching which issue a particular article appeared in, contact our Editorial Department by email–or call (612) 339-7571.